Shipping & Returns
Shipping to Local Dealers
• Free Shipping: All Pedego Electric Bikes and accessories shipped to an authorized local Pedego dealer qualify for free shipping.
Shipping Direct to Home
• Orders Under $100: A flat shipping rate of $15 applies to all online orders under $100.
• Orders Over $100: Enjoy free shipping on all online orders of $100 or more.
If you have any questions about your order or shipping, please contact us for assistance at info@pedego.com
Return Policy
In order to undertake a valid return and receive a refund, you must start the return process by initiating a return by contacting Pedego at info@pedego.com. No refund will be issued for any merchandise sent back to Pedego that does not follow the return process. Please note purchases made at an Authorized Pedego Dealer are subject to the specific return or exchange policies of that Dealer. Please check with your authorized dealer before you purchase.
- Order Cancellations: Online purchases made on our website cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. In-stock orders typically ship within 5-7 business days of payment confirmation.
- Return to Sender / Refused Shipment: If an order is returned to the sender (Pedego) or you refuse to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise. See applicable Return Shipping fee Schedule in subsection (f).
- Non-Returnable Merchandise: Pedego will not accept returns of Child Seats or helmets (any brand). Any spare or replacement parts purchased are not refundable or returnable to Pedego. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or build fees).
- Returns of New Bike: A customer may return any new bike to Pedego within 30 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
- Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to Pedego within 30 days of receipt of the item, except as follows: Pedego will not accept returns of Child Seats or Helmets (any brand). Pedego will not accept returns of used accessories and merchandise. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s). See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
- Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to Pedego. Shipping charges are based upon the merchandise/item weight and type. Please review below for return shipping fees for each item type:
Merchandise / Item Being Returned
Return Shipping Fee (per item)
Return Shipping Fee (per item)
Accessory
$10 (per shipment/shipping label)For example:
if you are returning 2 accessories in one shipment on May 1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20.
$10 (per shipment/shipping label)For example:
if you are returning 2 accessories in one shipment on May 1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20.
eBike or eTrike
$149 Refunds:
i. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.
ii.Refunds will be made after the Ebike is received and inspected.
j. Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.
$149 Refunds:
i. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.
ii.Refunds will be made after the Ebike is received and inspected.
j. Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.