Privacy Policy

Last updated: August 4, 2021

Privacy Policy applies to all of the products, services and websites offered by PEDEGO INC, or its subsidiaries or affiliated companies; collectively, PEDEGO’s “services”. This Policy also contains a statement specific to California residents, which supplements the rest of the Policy.

INFORMATION WE COLLECT AND HOW WE USE IT.

In order to provide our full range of services, we may collect the following types of information:

Information you provide – When you provide us your email address, sign up for a PEDEGO account or other PEDEGO service or promotion that requires registration, we ask you for personal information (such as your name, email address and an account password). For certain services, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other PEDEGO services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

Cookies – When you visit Pedego.com, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. PEDEGO also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web. We may set a cookie in your browser when you visit a website and view or click on an ad supported by PEDEGO’s advertising services.

Log information – When you access PEDEGO services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications – When you send email or other communications to PEDEGO, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you call Pedego, we may announce that we record calls for training purposes.

Affiliated sites – We offer some of our services in connection with other web sites. Personal information that you provide to those sites may be sent to PEDEGO in order to deliver the service. We process such information in accordance with this Privacy Policy. The affiliated sites may have different privacy practices and we encourage you to read their privacy policies.

Links – PEDEGO may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.

 

Purchase Terms and Conditions

PEDEGO LLC

Last updated February 20, 2025

These Purchase Terms and Conditions (the “Terms”) are a legal agreement between you (“You” or “Customer”) and PEDEGO Inc., a Delaware corporation (“PEDEGO”, “us” or “we”), and apply to all consumer purchases by you of any model of PEDEGO electric bikes (“ebike(s)”) and/or related accessories or other products offered by PEDEGO (collectively with ebikes, the “Products”) in the United States only. You represent and warrant that you are at least 16 years of age or the age of legal majority in your jurisdiction (the “Minimum Age”), whichever is higher. If you are under the Minimum Age, you are not eligible to make a purchase with PEDEGO. By purchasing any Products from PEDEGO, whether online or at our showroom, or by using the Products you thereby agree to these Terms in their entirety. Please read these Terms carefully as they list your obligations and rights and include a requirement that all disputes that you may have under these Terms be taken to arbitration, instead of a jury trial or class action, and that you waive certain rights relating to certain claims or relief.

1. Application

These Terms apply to your purchase of the Products and use of the ebikes. Other interactions that you have with PEDEGO are subject to other agreements, including the:
1.      Limited Warranty Terms
2.      Terms of Use
3.      Privacy Notice
4.      Owner’s Manual

A copy of these Terms and all other documents which apply to your purchase of Products are available for you to read on our website.

2. Ebike Online Or In-Store Orders

In the event you are purchasing an ebike (i) by ordering online, (ii) in a PEDEGO retail store (as opposed to a direct purchase in store of in-stock item), PEDEGO will send you an email confirming our receipt of your order. PEDEGO has accepted your order upon shipment of the ebike. We reserve the right at any time, even after we send you a confirmation email, to decline or cancel your order or to limit order quantities for any reason, including errors or suspected fraud.

 

b. From time to time, in its sole discretion, PEDEGO may promote special offers, codes or referral programs for certain sales or product launches. Special offers, codes, and referral programs may not be combined and PEDEGO reserves the right to end or pause all such offers, codes, or programs at any time.

 

3. Shipping

For orders in the contiguous United States, orders under $100 qualify for a flat rate $15 shipping charge. (All qualifying sums are pre-tax.) Select orders of $100 or more qualify for free shipping.

Hawaii shipping costs: Pedego ships to Hawaii, subject to additional shipping charges. For the shipping-eligible zip codes in Hawaii, bike orders are charged $299 per bike. Accessories and parts ordered with a bike will ship for free. Accessories and non-warranty parts purchased separately from a bike are charged a shipping fee of $39 for orders under $150. Accessory & part orders over $150 ship for free, except for the oversized shipping charge for vehicle racks.

We do not ship to Puerto Rico, Alaska, other US Territories, PO boxes or APO/FPO addresses.

a. A shipping confirmation email will be sent to the email address provided for the order once the order has shipped.
b. We will use FedEx or other parcel service to ship your order. We DO NOT ship to PO BOXES or APO.
c. Orders containing discounted merchandise may take an additional forty-eight (48) hours to process.
discretion.
e. Online purchases made on our website at www.pedegoelectricbikes.com cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. In-store purchase orders cannot be modified or cancelled once the order is shipped, including but not limited to changing the address, putting an order on hold, or shipping settings/preferences.
f. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
g. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
h. For any third-party shipping outside of PEDEGO’s normal shipping process, PEDEGO cannot provide ANY additional shipping information or documentation.
i. Orders placed through our online store (www.pedegoelectricbikes.com) with the shipping address of a PEDEGO retail location will be canceled. To purchase Products in-store, please locate a PEDEGO retail showroom near you.

4. Ownership

  1. Title to all Products ordered by you and risk of loss to such Products will transfer to you at the time PEDEGO delivers such Products to the applicable shipping carrier.

Notwithstanding the foregoing, if we have not received payment in full for the Products prior to their delivery, then the Products will remain our property until such time as payment is received in full. We reserve the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if the credit/debit card company declines payment or requires us to return any payment made for the Products, for any reason. Title to all Products ordered by you and risk of loss to such Products will transfer to you at the time PEDEGO delivers such Products to the applicable shipping carrier.

  1. Notwithstanding the foregoing, if we have not received payment in full for the Products prior to their delivery, then the Products will remain our property until such time as payment is received in full. We reserve the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if the credit/debit card company declines payment or requires us to return any payment made for the Products, for any reason.

5. Return Policy

In order to undertake a valid return and receive a refund, you must start the return process by initiating a return by contacting Pedego at info@pedego.com. No refund will be issued for any merchandise sent back to Pedego that does not follow the return process. Please note purchases made at an Authorized Pedego Dealer are subject to the specific return or exchange policies of that Dealer. Please check with your authorized dealer before you purchase.

  1. Order Cancellations: Online purchases made on our website cannot be modified or cancelled once an order is placed. This cancellation policy applies to online purchases for ebikes and accessories. In-stock orders typically ship within 5-7 business days of payment confirmation. 
  2. Return to Sender / Refused Shipment: If an order is returned to the sender (Pedego) or you refuse to accept delivery of the shipment, you will be responsible for paying return shipping fees on the merchandise. See applicable Return Shipping fee Schedule in subsection (f).
  3. Non-Returnable Merchandise: Pedego will not accept returns of Child Seats or helmets (any brand). Any spare or replacement parts purchased are not refundable or returnable to Pedego. It is your responsibility to ensure order accuracy of spare or replacement parts (including but not limited to spare batteries, gift cards, and built & delivered or build fees).
  4. Returns of New Bike: A customer may return any new bike to Pedego within 30 days of receipt of the bike. The bike must be in new condition and in original packaging. Customers will be responsible for paying the $149 return shipping fees on the returned bike. See below subsection (h) for Return Shipping Fee Schedule. The return shipping fee will be deducted from your refund amount.
  5. Returns of Accessories and Merchandise: A customer may return any new or used accessories or merchandise to Pedego within 30 days of receipt of the item, except as follows: Pedego will not accept returns of Child Seats or Helmets (any brand). Pedego will not accept returns of used accessories and merchandise. Customers will be responsible for paying return shipping fees on the returned item and a restocking fee of 30% of the original purchase price on the item(s). See below subsection (h) for Return Shipping Fee Schedule.  The return shipping fee will be deducted from your refund amount.
  6. Return Shipping Fee Schedule: A return shipping fee will be assessed for any return (new or used) of merchandise to Pedego. Shipping charges are based upon the merchandise/item weight and type. Please review below for return shipping fees for each item type:

Merchandise / Item Being Returned

Return Shipping Fee (per item)

Accessory

$10 (per shipment/shipping label)

 

For example:

 

if you are returning 2 accessories in one shipment on May 1, you will be charged $10. If you return 2 accessories on May 1 and then return 1 accessory on May 15, you will be charged $10 for each shipment, for a total of $20.

eBike or eTrike

$149

 

 Refunds:

  i. Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebikes.

  ii.Refunds will be made after the Ebike is received and inspected.

j. Process: Please ship all approved returns using the shipping label provided during the return merchandise authorization process.


6. Ebike Performance

Please note that information on PEDEGO’s Site or other manuals or documents regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range. PEDEGO reserves the right to use substitute parts, material, or equipment of equivalent quality and value that meet PEDEGO’s strict standards)

Any alterations, modifications, or other changes made by you to an ebike following your purchase which may affect the safety, operation, or mechanics of the ebike may void the Limited Warranty and shall be at your sole risk of harm. PEDEGO shall not be liable for any alterations or modifications you make to PEDEGO’s products.

 

7. Ebike Safety and Waiver of Liability

Please read carefully before proceeding with your purchase.

In the event you fail to comply with these terms, you assume full responsibility for any personal injury or property damage resulting from your use of the ebike and expressly waive to the fullest extent of the law, any claims related to the ebike relating to personal injury or property damage.

  1. PEDEGO’s EBIKES ARE NOT TO BE OPERATED BY ANYONE UNDER THE AGE OF 16. Children under the age of 16 may lack the necessary judgement and skill to safely operate the ebike, potentially resulting in damage to the ebike, damage to other property, serious injury, and/or death. You assume the responsibility to ensure the age of the operator is at least 16 years old and comply with your local laws and regulations regarding operator age and other qualifications

  2. IN THE EVENT A MINOR OPERATES THE EBIKE, THE MINOR AND THEIR PARENT/GUARDIAN ASSUME FULL RESPONSIBILITY FOR ANY ACTIONS THE MINOR MAY TAKE AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WAIVE ANY CLAIMS RELATED TO SUCH ACTIVITY, INCLUDING BUT NOT LIMITED TO CLAIMS ASSERTING PERSONAL INJURY OR PROPERTY DAMAGE. Please see subsection 9(h) below regarding waiver of claims subject to this Section 9.
  3. Riding any bike, ebike, etrike, or similar vehicle without a helmet puts you at very high risk of serious head injury or death. Always wear a properly fitted helmet that covers the forehead (this applies to rides of any distance). Many locations require specific safety devices. You assume full responsibility to familiarize yourself and ensure the operator and any passengers adhere applicable helmet and safety laws or regulation where you ride.  

  4. Any bike, ebike, etrike, or similar vehicle is subject to wear and tear, and certain components and fasteners can stretch or loosen with the vibrations and stress of normal operation. You must check your ebike/etrike before each ride and according to the other checklist contained in your ebike/etrike’s owner’s manual. Failure to do so could result in property damage, serious injury, or death. You assume full responsibility to perform a pre-ride safety check on the ebike/etrike before each ride
  5. Riding any bike, ebike, etrike, or similar vehicle involve certain risks, including but not limited to the risk of serious injury or death. You assume full responsibility for the risks involved in your use of the ebike, etrike, or related merchandise and related activities.
  6. Incorrect assembly, maintenance, or use of your ebike/etrike can cause component or performance failure, loss of control. Serious injury, or death. You must read and understand the entire owner’s manual that came with your ebike/etrike and any documentation provided for subcomponents or accessories before riding. Unless your ebike/etrike was assembled by PEDEGO’s retail or service team, you assume full responsibility for the proper maintenance and the proper assembly and/or reassembly of your ebike/etrike.
  7. Using a damaged battery or charger can damage additional components or create a fire hazard. Stop using your battery and charger and contact PEDEGO if any of the following occur: (1) your charger’s flexible power cord or output cable or any of the electrical cables on your ebike/etrike is frayed, has broken insulation, or any other signs of damage, (2) your battery or charger is physically damaged, non-functional, or performing abnormally, (3) your battery or charger experienced a significant impact from a fall, crash, or shipping damage, with or without obvious sighs of damage, (4) your battery was submerged in liquid or had extensive water exposure or damage, or (5) your charger becomes too hot to touch (it’s designed to get warm with normal use), make an unusual smell, makes a popping sound, or shows other structures and, as soon as possible, recycle or otherwise dispose of it according to local rules.
  8. To the fullest extent permitted by law, you agree to RELEASE AND HOLD HARMLESS PEDEGO from all liabilities, causes or actions, claims, and demands that arise in any way from any injury, death, loss, or harm that you sustain or that any other person or any property sustained as a result of your use of the ebike/etrike. This RELEASE includes but is not limited to claims based on negligence, defects in the design, manufacture, maintenance, assembly or inspection of the ebike/etrike.


8. Payments

Our website is powered by Shopify and all payments made by you to PEDEGO are processed through Shopify’s payment portal. Payments may be declined or returned to you, in PEDEGO’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanism will be charged upon approval by PEDEGO, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.
a. Tax. All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.
b. Financing. For qualified purchasers, ebikes may be financed through PEDEGO’s consumer financing partners. The necessary qualifications for financing an ebike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an ebike purchase, and you hereby acknowledge that PEDEGO is no way responsible for any such financing.

9. Liability

WE ARE ONLY LIABLE TO YOU FOR LOSSES WHICH YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE AND SUBJECT TO THE LIMITATIONS IN THESE TERMS AND PEDEGO’S POLICIES AS SET FORTH ON THIS SITE. OUR LIABILITY FOR ANY LOSS OR INJURY SHALL, TO THE FULLEST EXTENT OF THE LAW, BE LIMITED TO PURCHASE THE AMOUNT OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES OR INJURIES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES OR INJURIES – ALL OF WHICH SHALL BE MITIGATED BY ANY LOSS OR INJURY ARISING FROM YOUR ACTS OR OMISSIONS. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; (ii) FRAUD; (iii) FRAUDULENT MISREPRESENTATION; OR (iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY. YOU MAY HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.

We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident. Please carefully review the waiver of subrogation requirement in Section 16 which is a material provision of these Terms. 

10. Disclaimer of Implied Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS OFFERED BY PEDEGO, INCLUDING BUT NOT LIMITED TO THE EBIKES, ARE WARRANTED ONLY TO THE EXTENT EXPRESSLY STATED IN THE APPLICABLE PRODUCT WARRANTY PROVIDED WITH YOUR PRODUCT. OTHERWISE, THE PRODUCTS ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE” AND THE ENTIRE RISK OF USE AND PERFORMANCE REMAINS WITH YOU. PEDEGO AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, AND HEREBY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT. IN PARTICULAR, PEDEGO, ITS AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTY: (A) THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (B) THAT ANY INFORMATION OR CONTENT OBTAINED THROUGH IT WILL BE ACCURATE, COMPLETE, OR RELIABLE; OR (C) THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED.

11. Disclaimer of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PEDEGO OR ANY OF ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES; FOR LOSS OF PROFITS, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, OR USE; LOSS OR CORRUPTION OF DATA, CONFIDENTIAL INFORMATION, OR OTHER INFORMATION; BUSINESS INTERRUPTION; PERSONAL INJURY; PROPERTY DAMAGE; LOSS OF PRIVACY; FAILURE TO MEET ANY DUTY OF GOOD FAITH OR REASONABLE CARE; NEGLIGENCE; AND ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER, ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THESE TERMS OR THE PRODUCTS, EVEN IF PEDEGO, ITS AFFILIATES OR ANY SUPPLIER, OR LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

12. Acknowledgement and Indemnification

You acknowledge that there are inherent anticipated and unanticipated risks and dangers involved with the use of our Products, including the ebikes, whether intended or as a result of misuse. You understand that such risks can result in injury, death, illness or disease, physical or mental damage to yourself, your property, other third parties and their property, or to the property of Pedego. You agree to release, waive, defend, indemnify, and hold Pedego and its directors, officers, employees, agents, members, partners, suppliers, and licensors harmless and will keep them indemnified from any claim or demand, including reasonable attorneys’ fees, relating to or arising from: (a) your purchase or use of any Products; (b) any violation by you of these Terms; or (c) your violation of another party’s rights or applicable law. Pedego reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Pedego in asserting any available defenses.