Voluntary Product Recall Alert

Voluntary Product Recall Alert
Recall Hotline: 1-888-871-7115 FAQs

In cooperation with the United States Consumer Product Safety Commission, Pedego is voluntarily recalling several Pedego electric bike models due to an improperly manufactured electrical cable. The recalled units were sold between January 2018 and August 2020.

If you purchased a Pedego during this time period, stop using the product immediately. It's possible for wear and/or corrosion (commonly known as fretting) of a cable connection to occur and cause the bike to momentarily accelerate on its own, posing a potential fall hazard.

The following models purchased between January 2018 and August 2020 may be affected:

  • Interceptor (Including Platinum Edition)
  • City Commuter (Including Mid Drive Edition and Black Edition)
  • Boomerang Plus
  • Ridge Rider
  • Trail Tracker (Including Gorilla Edition)
  • Stretch (Including Dual Drive Edition)

What to do:

Step 1: Stop using the product immediately.
Step 2: Determine if your bike is affected. There are three determining factors: date of purchase, bike model, and cable type.

Date of Purchase

Check your proof of purchase or other records to determine the original date of purchase. Products purchased between January 2018 and August 2020 may be affected. Bikes not purchased during this time period are safe to use.

Bike Model

Check the model identified on the chain guard or chainstay of the bike. See photos below for reference. Models not included on this list are safe to use.

The following models are labeled on the chain guard:

  • City Commuter (including Mid Drive Edition and Black Edition)
  • Interceptor (Including Platinum Edition)
  • Boomerang Plus
  • Stretch (Including Dual-Drive Edition)
Chain Guard Bike Model Full View Chain Guard Detail View

The following models are labeled on the chain stay:

  • Ridge Rider
  • Trail Tracker (Including Gorilla Edition)
Chain Stay Bike Model Full View Chain Stay Detail View

Cable Type

If you purchased one of the models listed during the specified time period, check the cable junction found near the handlebars to determine if your bike is affected. See photos below for reference:

Where to locate the cable junction on the following models:

  • City Commuter (including Mid Drive Edition and Black Edition)
  • Interceptor (Including Platinum Edition)
  • Boomerang
  • Stretch (Including Dual-Drive Edition)
Handlebar Cable Location 1

Where to locate the cable junction on the following models:

  • Ridge Rider
  • Trail Tracker (Including Gorilla Edition)
Handlebar Cable Location 2

Cable Junction Types

Safe Connector
Safe to Use:
  • Labeled "YLS"
  • Octagon shape with 8 flat sides
  • Tapered design
Unsafe Connector 1
Not Safe - Being Recalled:
  • Labeled with numbers & arrows
  • Round cylinder shape
Unsafe Connector 2
Not Safe - Being Recalled:
  • Labeled "JULET"
  • Round cylinder shape
Step 3: Contact your local dealer

To complete the recall service, please contact your local Pedego dealer to schedule an appointment. You can find the nearest dealer using our Dealer Locator. If there is no dealer in your area, please contact Pedego Corporate at 1-800-646-8604 for further assistance.

FAQs

Q. What is Pedego, Inc. recalling and why?

Certain Pedego models purchased between January 2018 and August 2020 are being recalled due to a risk related to an electrical cable. It's possible for wear and/or corrosion of a cable connection to occur and cause the bike to accelerate on its own, posing a potential fall hazard. The following models purchased between January 2018 and August 2020 may be affected:

  • Interceptor (Including Platinum Edition)
  • City Commuter (Including Mid Drive Edition and Black Edition)
  • Boomerang Plus
  • Ridge Rider
  • Trail Tracker (Including Gorilla Edition)
  • Stretch (Including Dual Drive Edition)
Q: Is the CPSC forcing you to recall the products?

No, this is a voluntary action in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada.

Q. How can I tell if the bike I purchased is affected?

A visual inspection of the cables around the handlebar of the bike can determine if it is affected. Call 888-871-7115 to verify your bike is affected and to register a claim.

Q. What is the Pedego, Inc. doing as a remedy?

A replacement cable will be installed free of charge by an authorized Pedego dealer.

Q. Can you provide assurance that the repair is perfectly safe?

Yes, the replacement cables have been certified by a third-party testing laboratory.

Q. What happened to cause the issue?

The issue is caused by insufficient hard gold plating being applied to the cable connector pins by the cable manufacturer.

Q. What should I do?

Call 888-871-7115 to verify if your bike is affected and to register a claim.

Q. Can I continue to use my bike?

No. The bike should not be used until it is determined to be safe or the cable is replaced.

Q. Can I take the unit back to the store where I purchased it?

Yes, once your claim has been accepted, you'll be given a unique claim ID# that will enable you to set up an appointment with an authorized Pedego dealer to have a replacement cable installed free of charge.