PEDEGO ELECTRIC BIKES: FREQUENTLY ASKED QUESTIONS

Comparing Pedego to other electric bikes is like comparing apples to oranges. If you care about premium quality and local service, then nobody even comes close to Pedego. 

The list of reasons to choose Pedego could easily be a mile long. We’ve narrowed it down to the top 4 for your convenience:

• The best electric bikes on earth! Try one and see.
• Over 180 locally-owned stores that treat you like family.
• 5-Year warranty, including anti-theft protection.
• Delighting customers since 2008. Pedego is here to stay.

Best Electric Bikes on Earth (try one and see)

Pedego Electric Bikes are for people who refuse to settle for less.

The number one reason to choose Pedego is the way you feel when you actually ride one. Once you try a Pedego, everything else is just an ebike.

Over 180 Locally-Owned Stores

Your locally-owned Pedego store will treat you like family. You’ll enjoy a world-class shopping experience and follow-up service with a smile.

There is no substitute for a brick and mortar store in your community. Here’s what they do for you:

• Help you find the perfect electric bike for your needs
• Deliver your Pedego(s) ready to ride with no hassles
• Stand behind the product with parts & service in the future
• Go above and beyond to make sure you’re delighted

Quality That Lasts – Five Year Warranty

It’s easy to talk about quality. Even the cheapest electric bikes claim to have high quality, but most electric bikes only have a 1-year warranty.

Pedego puts our money where our mouth is with an exclusive 5-year warranty. That’s quality that lasts!

Delighting Customers Since 2008

Every Pedego owner deserves to be delighted – even if their bike is over 10 years old! 

That’s why we have replacement parts in stock for every Pedego made since 2008; and there are locally-owned stores all over the country to keep every Pedego running at it’s very best.

There are hundreds of cheap electric bikes for sale online and in big-box stores. They all claim to have the lowest price without sacrificing any quality.

Those of us that have been around awhile know that the world doesn’t work like that.

There’s a reason that cheap electric bikes cost less. It’s because they’re cheap.

High quality electric bikes cost more because they’re worth it. 

It’s really that simple. 

Abraham Lincoln famously asked, “If you call its tail a leg, how many legs does a dog have?” 

The answer is four. Saying that a tail is a leg doesn’t make it a leg.

And no matter what you say about a cheap electric bike, it’s still a cheap electric bike. And there’s only one thing you need to know about cheap electric bikes…

You get what you pay for.

An electric bike has about 50 different parts, and it’s only as good as the weakest one. Small details make a big difference!

Pedego is a fun company, but we’re serious about quality. We pay attention to the details (even those you don’t see), and we never cut corners. 

But don’t just take our word for it! “The proof of the pudding is in the tasting!”

Visit your local Pedego store and see the quality for yourself. When you ride a Pedego, you can tell that we really care.

(Still not convinced? Read about the Pedego that went all the way around the world, or the one with over 40,000 miles.)

There is no substitute for a brick and mortar store in your community. They put their hearts into helping you find the perfect electric bike and get the most out of it for many years to come. 

Here’s what they do for you:

• Help you find the perfect electric bike for your needs
• Deliver your Pedego(s) ready to ride with no hassles
• Stand behind the product with parts & service in the future
• Go above and beyond to make sure you’re delighted

It’s easy to talk about quality. Even the cheapest electric bikes claim to have high quality, but most electric bikes only have a 1-year warranty.

Pedego puts our money where our mouth is with an exclusive 5-year warranty. That’s quality that lasts!

Pedego Care is more than a warranty. It’s our “no excuses” promise to you. 

• 5 year parts warranty (wear and tear not included)
• 5 year battery warranty (3 years 100%, 2 years prorated)
• 5 year anti-theft protection (with qualified lock)
• Lifetime frame warranty 

Read the full limited warranty for details.

Warranty Requirements:

1. Proof of purchase
2. Registration at the time of purchase
3. 100-mile tune up by an authorized Pedego dealer
4. Annual service by an authorized Pedego dealer

This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable.

The Pedego Care warranty* includes anti-theft protection for 5 years.

If you buy a qualified lock (ex. Pedego Folding Lock or Pedego Chain Lock) within seven days of your bike purchase, and your bike is stolen while properly locked, then Pedego will replace your bike for free. 

A detailed police report and the physical remainder of the broken lock are required. Please read the full warranty for complete anti-theft protection details.

Every Pedego owner deserves to be delighted – even if their bike is 10 years old! And no Pedego owner needs to get their hands dirty if they don’t want to.

For Pedego models produced before 2017, parts availability may be limited due to rapid advancements in standards and technology. We encourage you to reach out and check with us regarding parts availability for these older models. Our team will do their best to assist you.

Over the years, we’ve seen hundreds of electric bike companies come and go, leaving nothing but broken promises behind.

We’ve heard countless stories from stranded electric bike owners who can’t get the parts they need and/or find anyone local to fix their bike.

All it takes is one broken part to take all the fun out of an electric bike!

In contrast, Pedego has a complete inventory of repair parts, service centers across the country, and a rock-solid reputation for world-class customer care. We’ve been delighting customers for over a decade, and we’re here to stay.