Standard Limited Warranty
Updated December 1st, 2021. Please reference your owners manual or contact your local dealer for past versions of the Standard Limited Warranty.
What is covered and for how long?
Registration required for warranty coverage. 100 mile tune-up and annual service at an authorized Pedego dealer required. Ask your local dealer or visit Pedego.com. For one (2) years after the date of purchase by the original retail purchaser, PEDEGO INC. (“PEDEGO”) warrants to the original retail purchaser that PEDEGO’s Electric Bike (“Bike”) and Bike battery (“Battery”) (individually, “Product” and collectively, “Products”) will be free from defects in material and workmanship under normal use and service. However, this Limited Warranty’s coverage for the Battery is limited to defects in material and workmanship in a Battery that has been charged no more than 500 times, and which result in the Battery’s leakage or failure to hold a charge.
What is not covered?
This Limited Warranty does not cover: (a) defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by PEDEGO; (c) Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible; (d) ordinary wear and tear; (e) defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by PEDEGO with the Products; (f) defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual; (g) defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source; or (h) Products used or purchased outside the United States. In addition, with respect to the Battery, this Limited Warranty does not cover defects or damage: (i) caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger; (ii) where any of the seals on the Battery are broken or show evidence of tampering; (iii) where the Battery has been used in equipment other than the Bike for which it is specified; or (iv) in a Battery that has been charged more than 500 times.
What are PEDEGO’s obligations?
During the two-year Limited Warranty period, provided the Product is returned in accordance with the terms of this Limited Warranty, PEDEGO will have a qualified technician evaluate the returned Product, and:
If the technician determines the claimed defect in the Battery is covered under the terms of the Limited Warranty, PEDEGO will replace the Battery without charge for the replacement battery. All such costs will be the sole responsibility of the consumer. The replacement battery will be covered by the Limited Warranty for a period equal to the remainder of the original Limited Warranty on the original Battery or for ninety (90) days from the date of the replacement, whichever is longer. Any replaced Battery and removed Battery components will become the property of PEDEGO. Except to any extent expressly required by applicable law, transfer or assignment of this Limited Warranty is prohibited.
For the Bike:
If the technician determines the claimed defect in the Bike is covered under the terms of the Limited Warranty, PEDEGO will repair or replace the Bike, at PEDEGO’S sole option, without charge, and will reimburse the original retail purchaser for shipping, at standard ground shipping rates, and any insurance costs incurred as a result of returning the Bike to PEDEGO for warranty work. PEDEGO may, in PEDEGO’s sole discretion, use new, rebuilt or reconditioned parts or components when repairing the Bike, or may replace the Bike with a new, rebuilt or reconditioned PEDEGO Electric Bike of the same or equivalent model. The repaired/replaced Bike will be covered by the Limited Warranty for a period equal to the remainder of the original Limited Warranty on the original Bike or for ninety (90) days, whichever is longer. Any replaced Bike and Bike components will become the property of PEDEGO. Except to any extent expressly required by applicable law, transfer or assignment of this Limited Warranty is prohibited.
What must you do to obtain limited warranty service?
To obtain service under this Limited Warranty, you must submit to PEDEGO a Limited Warranty claim that includes the following material and information: (i) the original sales receipt or proof of purchase of the Product showing the original date of purchase, the serial number of the Product and the seller’s name and address; (ii) a Warranty Product Return Authorization Number (“WPRAN”); and (iii) pictures of the Battery, including a picture of each side of the battery, one of which must show the Battery’s serial number. To obtain a WPRAN and/or obtain assistance on where to deliver the documentation please call PEDEGO Customer Care at 800-646-8604.
For the Bike:
To obtain service under this Limited Warranty, you must remove the Battery from the Bike and return the Bike to an authorized PEDEGO facility, in an adequate container for shipping, accompanied by: (i) the original sales receipt or other proof of Purchase showing the original date of purchase, the serial number of the Bike and the seller’s name and address; (ii) a WPRAN; and (iii) a prepaid return shipping label which provides for the return of the Bike to the original retail purchaser and insurance during the transport. To obtain assistance on where to deliver the Bike and obtain a WPRAN, please call PEDEGO Customer Care at 800-646-8604. If PEDEGO determines that any Product is not covered by this Limited Warranty, you will be responsible for paying for all parts, shipping, insurance and labor charges for the repair and/or return of such Product.
What are the limits on PEDEGO’s liability?
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF PEDEGO’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT WILL PEDEGO BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF PEDEGO HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU. PEDEGO MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY EQUIPMENT OR SOFTWARE USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH EQUIPMENT WITH THE PRODUCT. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE.
Nothing in the Assembly Instructions & Owners Manual or Product information, instructions or advertisements is intended to create or be construed as an express warranty of any kind with respect to any Product. No agent, employee, dealer, representative or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of PEDEGO regarding the Products or this Limited Warranty. This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
What is the procedure for resolving disputes?
ALL DISPUTES WITH PEDEGO ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR THE SALE, VALUE, CONDITION OR PERFORMANCE OF THE PRODUCTS MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, WITH THE SOLE EXCEPTION THAT NOTHING IN THIS PROVISION WILL PROHIBIT ANY SUCH DISPUTE FROM BEING RESOLVED AS AN INDIVIDUAL CLAIM IN A SMALL CLAIMS COURT. Any such dispute, whether arbitrated or brought in small claims court, will not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the express intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief or to determine or order that the dispute should proceed as a class or collective action, whether in arbitration or in any other forum or venue. The arbitration will be conducted before a single arbitrator, whose award must not exceed, in form or amount, the relief allowed by the applicable law. The arbitration will be conducted according to the American Arbitration Association (“AAA”) rules and procedures applicable to consumer disputes (which currently may be found at www.adr.org) or, if AAA consumer dispute rules and procedures cannot, for whatever reason, be applied, then according to JAMS consumer arbitration rules and procedures or other arbitration rules and procedures appropriate for use in consumer disputes. This arbitration provision is entered pursuant to the Federal Arbitration Act, and the substantive laws of the State of California, without reference to its choice of laws principles, will otherwise govern the interpretation of the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation and application of this arbitration provision and the Limited Warranty. Judgment may be entered on the arbitrator’s final award in any court of competent jurisdiction.
This arbitration provision also applies to claims against PEDEGO’S employees, representatives and affiliates if any such claim arises from a Product’s sale, value, condition or performance. The original retail purchaser may opt out of this dispute resolution procedure by, no later than thirty (30) calendar days from the date of the original retail purchaser’s purchase of the Product, (1) sending notice by e-mail to [email protected], with the subject line: “Arbitration Opt Out.” The opt-out email must include (a) the original retail purchaser’s name and address; (b) the date on which the Product was purchased; (c) the Product model name or model number; and (d) the Product serial number (the Product serial number can be found (i) on the Product box; (ii) for Bikes, on the Bike stamped into the bottom of the frame below the bottom bracket; (iii) for Batteries, on a label on the Battery imprinted below a barcode on a metallic sticker; and/or (iv) for Batteries, engraved onto the metal Battery case); or (2) calling 800-646-8604 and providing the same information. These are the only two forms of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way.
If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.
11310 Slater Ave.
Fountain Valley, California 92708