Company built on top customer service stands behind its products to delight Pedego fans
FOUNTAIN VALLEY, Calif., Jan. 31, 2017 — Pedego® Electric Bikes is once again demonstrating the company’s core value of delighting customers with its new expanded warranty on Pedego bikes. Effective for all Pedego bikes sold beginning Jan. 1, 2017, Pedego’s two-year warranty covers the main components of Pedego bikes for both the bicycle and battery, making it one of the most comprehensive and longest warranties in the industry.
“Pedego electric bikes are built to provide reliable, stress-free pleasure to our riders,” said Pedego Electric Bikes CEO and co-founder Don DiCostanzo. “We are dedicated to providing first-class electric bikes backed by a substantial warranty that Pedego owners can count on.”
With its expanded warranty, Pedego is showing yet another reason why it is the Number 1 electric bike brand and why it has established a solid reputation for producing high-quality products with outstanding customer service.
Pedego’s new two-year warranty covers all bicycle models and batteries starting January 1, 2017.
The company encourages new bike owners to save their receipts, which is made easy by Pedego since each bike comes with an elegant box kit. The official warranty wording is as follows:
- Two Year Limited Warranty Bicycle Components: PEDEGO Inc. (“PEDEGO”) warrants that all new PEDEGO Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of two (2) years from the date of original retail purchase.
- Two Year Limited Warranty Battery Components: PEDEGO ELECTRIC BIKES warrants to the original purchaser that the battery is free of defects in material and workmanship for 24 Months. The defective product will be replaced or repaired if met under certain pre-conditions. The original receipt of purchase is required to establish proof of purchase and warranty date and must be provided to Pedego for all warranty claims. Shipping costs are an additional charge. The original battery sale receipt must be maintained for any further claims. All replacement batteries will be warranted for the balance of the original warranty period. Replacement will be honored only by PEDEGO ELECTRIC BIKES. You are responsible for paying all of the following costs associated with the replacement: labor for removal or installation; applicable taxes; and any shipping or transportation costs incurred in returning the battery to PEDEGO ELECTRIC BIKES for evaluation.
Pedego® Electric Bikes is the Number 1 electric bike brand in the United States, according to Navigant Research. Pedego manufactures 10 high-quality, innovative models, including cruisers, tandems, commuters, fat-tire bikes, mountain bikes, cargo bikes and a convenient electric folding bike. Sold at more than 90 Pedego-branded stores and hundreds of independent electric bike dealers worldwide, Pedego’s stylish “pedal or not” electric bikes boast powerful, whisper-quiet motors that let riders sail up hills and breeze through headwinds with a smile. Available in hundreds of color combinations, Pedego electric bikes deliver a green alternative for transportation, exercise and recreation — transforming lives with fun and delight. Founded in 2008, Orange County, Calif.-based Pedego inspires riders to say, “Hello, Fun!”
Teri Sawyer, T&Co.
Sandra Eckardt, T&Co.