Pre-Loved Warranty Information

One Year Limited Warranty Bicycle Components

PEDEGO Inc. (“PEDEGO”) warrants that all new PEDEGO Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of one (1) years from the date of original retail purchase.

One Year Limited Warranty Battery Components

PEDEGO ELECTRIC BIKES warrants to the original purchaser that the battery is free of defects in material and workmanship for 12 Months. The defective product will be replaced or repaired if met under certain pre-conditions. The original receipt of purchase is required to establish proof of purchase and warranty date, and must be provided to Pedego for all warranty claims. Shipping costs are an additional charge.

The original battery sale receipt must be maintained for any further claims. All replacement batteries will be warranted for the balance of the original warranty period.

Replacement will be honored only by PEDEGO ELECTRIC BIKES. You are responsible for paying all of the following costs associated with the replacement: labor for removal or installation; applicable taxes; and any shipping or transportation costs incurred in returning the battery to PEDEGO ELECTRIC BIKES for evaluation.

THIS IS PEDEGO ELECTRIC BIKES’S EXCLUSIVE WARRANTY. NO PARTY IS GRANTED EXPRESS OR IMPLIED AUTHORITY TO CHANGE OR ANNUL THIS WARRANTY IN ANY MANNER. IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED FOR THE DURATION OF THIS WARRANTY. PEDEGO ELECTRIC BIKES DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

If you purchase your battery in a state/province that disallows limitations on implied warranty, or exclusion or limitation of special, incidental or consequential damages, the limitation and exclusions stated above may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province. This warranty is extended to the only to the original retail purchaser.

Procedures:

Warranty work must be performed by PEDEGO or an authorized agent of PEDEGO. Proof of purchase must be provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”) must be obtained by the original retail purchaser from PEDEGO. The original retail Purchaser must contact a PEDEGO representative to discuss the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a WPRAN, the Bicycle or Bicycle component(s) must be returned to PEDEGO at its designated location for warranty work. The original retail Purchaser is responsible for the return of the Bicycle, undamaged in transit, to PEDEGO for warranty work and for the costs associated with shipping and insuring the Bicycle and component(s) when returning them. If PEDEGO’S authorized qualified technicians determine a warranty claim is valid and conforms with this warranty, PEDEGO will repair or replace component(s) or replace the entire Bicycle at PEDEGO’S cost, including materials and labor. For valid warranty claims hereunder, PEDEGO will reimburse the original retail Purchaser for shipping and insurance costs incurred as a result of returning the Bicycle to PEDEGO for warranty work at standard ground shipping rates, and PEDEGO will pay for shipping costs to return the Bicycle to the original retail Purchaser.

Terms of Limited Warranty

This warranty becomes effective on the date of original retail purchase. This warranty is not meant to suggest or imply that the Bikes cannot be broken or will last forever. It does mean that the Bicycle is covered subject to the terms of the warranty. This warranty applies only to the original Purchaser of a Bicycle and is not transferable to subsequent owners or any other party. This warranty is void if the Bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use, at the sole discretion of PEDEGO. During the duration of this warranty, PEDEGO, at their cost, will either repair the Bicycle or Bicycle component(s), or at PEDEGO’S sole discretion, will replace any defective Bicycle or component(s) with the same or equivalent component(s). The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including, but not limited to any warranties of merchantability or fitness for a particular purpose. In no event shall PEDEGO be liable for incidental, consequential or punitive damages arising from use or unavailability of the Bicycle or component(s) in any manner, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. PEDEGO’S liability hereunder is expressly limited to the repair or replacement of Bikes or component(s), or at PEDEGO’S sole discretion, to the net amount paid by the original retail purchaser. If the original retail Purchaser elects to repair a defective Bicycle or component(s) himself or use the services of someone other than PEDEGO (or its designee) to repair the Bicycle, or if Purchaser uses a replacement part not authorized by PEDEGO, PEDEGO will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts. If the Purchaser has a valid warranty claim as set forth in the Procedures and Terms and Conditions (the “PTC”), this limited warranty includes the cost of shipment or transportation of the Bicycle or Bicycle component(s) to or from PEDEGO in accordance with the PTC. If the Purchaser does not have a valid warranty claim as set forth in the PTC, this limited warranty does not include such shipment or transportation costs. Under this Limited Warranty, Pedego products purchased in one country or region may not be transferred to another country or region where Pedego or its authorized service providers offer warranty service for the same product model number. Warranty terms, service availability, and service response times may vary from country or region to country or region. Warranty service response time is subject to change due to local parts availability. Your Pedego authorized service provider can provide you with details. Pedego will not alter form, fit, or function of this Pedego product to make it operate in a country for which it was never intended to function for legal or regulatory reasons. Pedego is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

This warranty is void in its entirety with any modification of the frame, fork, or any components. This warranty is limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date  of purchase, applies only to the original owner, and is not transferable.

This Warranty Does Not Cover:

  • Normal wear and tear
  • Damage or failure from abuse, neglect, misuse, or accident
  • Improper assembly and/or follow-up maintenance
  • Damage from stunt riding, or similar activities or any activity that is not consistent with the intended use of the bicycle
  • Damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s Manual for the Bicycle;
  • Damages resulting from improper care or use of the battery or charger
  •  Installation of components, parts, or accessories that are not originally intended for or compatible with the Pedego as sold
  • Under performance of the battery after being fully charged and discharged more than 500 times

All warranties are void if the Bicycle is used for any purpose other than the reasonable

intended use of the Bicycle. Additionally, this warranty does not cover damage associated with commercial use.

Consumer Rights:

This limited warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or province to province. This warranty does not affect the statutory rights of the consumer. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so some of the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.